IVR Agent Dashboard
Supriadi •
#VueJS#Pinia#Vuetify#Socket.io
Overview
The IVR Agent Dashboard is a frontend application designed to provide real-time insights and updates to call center agents. It integrates with WebSocket services to display dynamic information on a dashboard, enabling agents to monitor ongoing activities and respond efficiently. The application leverages modern UI libraries for a sleek and user-friendly design.
Technology Stack
- Frontend Framework: Developed using VueJS for building a dynamic and responsive user interface.
- State Management: Utilized Pinia for efficient state management and seamless data flow across components.
- UI Components: Incorporated Vuetify to design a visually appealing and consistent user interface.
- Real-time Communication: Integrated Socket.io to consume WebSocket data and provide live updates to the dashboard.
My Role
As a Frontend Developer, I was responsible for designing and implementing the user interface for the IVR Agent Dashboard. My key responsibilities included:
Frontend Development
- Developed an interactive and responsive dashboard using VueJS, ensuring a smooth user experience.
- Leveraged Vuetify to create visually appealing UI components that aligned with project requirements.
- Used Pinia for managing application state and ensuring data consistency across the dashboard.
Real-time Data Integration
- Consumed WebSocket data using Socket.io, enabling real-time updates to the dashboard.
- Implemented logic to display dynamic data such as call statuses, agent activity, and system metrics in a user-friendly format.
Optimization and Maintenance
- Optimized the dashboard’s performance to handle real-time updates efficiently without compromising user experience.
- Conducted thorough testing and debugging to ensure the application was reliable and free of critical issues.
This role required a deep understanding of modern frontend technologies and real-time data handling to deliver a feature-rich dashboard for call center agents.