BRI Survey Applications

Overview

The BRI (Bank Rakyat Indonesia) Survey App is a platform designed to directly connect with customers (nasabah) for conducting satisfaction surveys. The application utilizes WhatsApp blasts to distribute survey links to customers across Indonesia. Recipients can easily access the survey via the provided link and respond to the questions, enabling BRI to gather valuable feedback efficiently.

Technology Stack

• Backend/API: Developed with PHP, NodeJS, Express.js for a fast, secure API layer, integrated with MySQL for data storage.

• Web Admin Interface: A sleek, user-friendly admin dashboard created with jQuery, Bootstrap to manage content, user data, and progress tracking.

• Web Customer Interface: A sleek, intuitive, and user-friendly. It is developed using SurveyJS for dynamic survey creation and management, jQuery for seamless DOM manipulation and interactive elements, and Bootstrap to ensure a responsive and visually appealing design. This combination provides a smooth user experience across various devices and screen sizes.

My Role

As a Fullstack Developer for the BRI Survey App, I played a role in designing, developing, and maintaining the system to support satisfaction surveys for BRI’s customers. My responsibilities included:

Frontend Development

• Designed and implemented dynamic survey views using SurveyJS and other frontend tools.
• Focused on creating an intuitive and user-friendly interface that allowed customers to easily access and complete surveys via shared links.
• Ensured cross-platform compatibility and responsiveness using frameworks like Bootstrap.

Backend API Development

• Developed secure and efficient APIs for managing survey data, customer responses, and distribution processes.
• Utilized MySQL to design and maintain the database schema, ensuring data integrity and scalability.

Real-time Data Distribution

• Integrated Node.js to enable real-time data distribution and updates.

System Integration

• Implemented functionality for sending survey links via WhatsApp blasts, ensuring seamless communication with customers.
• Optimized the end-to-end flow, from data collection to analysis, for maximum efficiency.

Collaboration and Maintenance

• Worked closely with the team to ensure the application met business requirements and was aligned with BRI’s goals.
• Performed regular maintenance, updates, and debugging to enhance performance and reliability.

This role required balancing frontend and backend responsibilities to deliver a cohesive, high-performing survey platform, ultimately helping BRI gather valuable customer insights efficiently.